Many CRM systems today require constant maintenance and updating in order to continue to function properly. This is just another way these systems are burdening the companies that use them. A CRM system needs to be constantly accessible with minimal time spent updating its features. The more complex a CRM program, the more likely it is to malfunction, creating unnecessary downtime for whoever is using it. Downtime is not something that individuals such as sales professionals can always afford, so it’s going to be much more beneficial to use a CRM system that is simple in its design and functions.